Resume of David J. Ceremuga

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David J Ceremuga
8 Julius Circle
Taylors, SC  29687
(864) 989-0661
Email:  david@gvlonline.com
Website:  www.gvlonline.com

SUMMARY
Senior IT specialist with over twenty years experience in high-technology environments with expertise in business development, system solutions, web technology, sales, technical training, level III support, web development, and project management.  Am a very thorough individual with a very high degree of self-discipline, work ethic and interpersonal skills.. 

EXPERIENCE
MTH / INFORMATION SOLUTIONS, Spartanburg, SC      
Jan. 2010 - Present
Help Desk Engineer
Responsibilities include working all aspects of a Call Center, Help Desk and System Administrator.  Some of the major responsibilities include:

• Answer incoming support calls.
• Remote support for numerous different businesses including legal and medical.
• Troubleshooting hardware and software issues.
• User management and using Active Directory on MS Server 2003 through 2008 and SBS.
• Working with Printer setup, Exchange, User/Groups/Permissions and VPN/RDP.
• System imaging and workstation deployment.
• Technical Documentation.
• Setup and assisting users with mobile devices such as BlackBerry, Droid and iPhone.
• Work in a high volume, very technical atmosphere with a self-managed and team environment.
• Graphic design and some web programming.
• Use of ticketing system (experience with HEAT and Connectwise).
• End user application training.

GREENVILLE TECHNICAL COLLEGE, Greenville, SC
2001-Dec. 31, 2009
Technology Solutions Specialist  / IRC I
Responsible for developing and implementing online technologies and finding ways to reducing costs through the use of technology.  Implemented and maintained an Active Directory infrastructure; provide top level technical support as needed by faculty and staff; developed new ways to automate desktop configuration and deployment; Implement college wide information Intraweb website; manage IT team. Create and manage internet sites for departments both for internet and Intraweb.  Constantly researching new ways to market the college with emerging technologies. Assure college compliance with ADA standards and best practices.

• Develop web technologies, iTunes U, CMS, dynamic content.  Working with Ektron (CMS) and Visual Studio. Implemented and maintain new Technology in marketing initiatives such as Live-Chat support.
• Created scripting solutions using KixScript and VBS; Designed images using Ghost; Implemented an Auditing policy for all hardware and software.
• Designed Active Directory structure and policies; extensive use of Group Policies and Policy Maker Professional to customize and enhance the security of our desktop environment for over 1200 Users.
• Actively troubleshoot and take corrective action on problems with Policies or Security.
• Designed and tested the implementation of the Active Directory infrastructure; NT/98 to Server 2003 and Windows XP required a complete redesign of the network and the user/computer policies.
• Provide top level technical support for all branches of the college.  Ability to logically think through problems and use the many research and software tools available.  Troubleshoot most problems that occur from the servers, through the network, to the client. 
• Designed, created, and maintain Intranet websites based on input from various departments and individuals with news and information as required.  Use graphic design programs to develop visually pleasing and functional websites.  Extensive use of HTML, CSS, XML, and VisualBasic.NET along with using Visual Studio and Dreamweaver.
• Perform testing and evaluation of college ADA compliance in regards to web, video and audio practices.
• Developed documentation in regards to all aspects of our computer infrastructure, desktop applications, desktop policies, network layout and technical procedures. 

BRADLEY COMPUTER SERVICES, Inc., Taylors, SC
President
1993-2000
Responsible for creating a business plan and starting the business; acquiring new accounts to sell the services being offered; create and maintain business relationships to increase sales; design a company website; specialize in Y2K solutions.

• Started a business based on the need of businesses to test and upgrade software and hardware to meet Y2K standards.  The sole purpose of the business was to specialize in the Y2K upgrade field. 
• Built customer base to sustain the business till the year 2000.  Sold approximately One Million dollars in equipment and services.  Maintained customer satisfaction levels to increase sales levels. 
• Performed all sales and services as sole employee of the company. 
• Upgraded and installed complete network solutions including Lantastic, Novell and Microsoft NT4.  Installed network infrastructure which included switches, routers, wiring and programming of the switches as needed by the customer. 
• Custom built many servers and hundreds of workstations on specifications agreed upon by recommendations and the customers need.
• Designed and implemented websites for companies.  Use of graphic design programs and HTML editing.  Set up web hosting for companies that desired a web presence.
• Held training for customers on the use of desktop applications and utilization of network resources.

PEOPLE’S COMPUTERS, Greenville, SC
Regional Service Manager
1987-1993
Managed company wide service departments including implementing policies and hiring technical staff.  Provided top level support to the store service managers.

• Established a competent and professional service organization within the company.  Interviewed and hired the best candidates to accomplish the goal of providing superior customer service through service excellence and treatment of the customer.
• Provided revenue goals and leadership to the service managers.  Set goals based on company expectations as to where the service departments should concentrate resources for increased revenue and growth.
• Provided the technical expertise needed to support the Service personal when dealing with matters that were beyond the ability of the service department managers.
• Trained Service Managers and Technicians on technical matters regarding computer hardware and software.  This included Operating Systems, Office Applications, System Administration and network troubleshooting.

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